This Privacy Policy describes how Floors Dubai ("we," "us," "our") collects, uses, and protects information when you visit floorsdubai.ae or use our services.
1. Information We Collect
We collect information you provide directly when:
- Filling in a contact or appointment form (name, email, phone, address, message)
- Calling or emailing us directly
- Engaging our flooring services
We also collect non-personal information automatically through cookies and analytics tools, including browser type, pages visited, time spent on pages, and referral source.
2. How We Use Your Information
- Respond to enquiries and provide quotations
- Schedule and manage flooring projects
- Send service-related communications
- Improve our website and services
- Comply with legal obligations under UAE law
We do not sell, rent, or trade your personal information to third parties.
3. Cookies
Our website uses cookies to improve your browsing experience and analyse traffic. You may adjust cookie settings in your browser. Disabling cookies may affect website functionality.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data. All form submissions are transmitted over HTTPS encryption.
5. Data Retention
Customer project records are retained for 7 years in accordance with UAE commercial law. Marketing enquiries are deleted after 2 years if no service engagement occurred.
6. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights: info@floorsdubai.ae
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top indicates when the policy was last revised. Continued use of our website constitutes acceptance.
9. Contact Us
Floors Dubai
4th St, Al Quoz 1, Dubai, UAE
Email: info@floorsdubai.ae
Phone: +971 50 637 9229